Support

FAQ

The Business Perspective

There are a number of questions we are most frequently asked about Dell Cloud Manager. We’ve compiled the most common questions, and provided the answers below.

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Q. Is your service a month-to-month model based on usage?
A. Yes – we provide 7200 VM hours per month for free, and the cost is 2 cents per VM hour for any use on top of that. We also may offer discounts for longer-term contracts for on-premises deployment.

Q. What clouds can I manage through Dell Cloud Manager?
A. Dell Cloud Manager supports a number of the leading public and private cloud providers. We are constantly testing and validating against new clouds as they are released in the market, and we also sometimes deprecate support for certain clouds for either business or technical reasons. Click here to see the current list of supported clouds.

Q. Can Dell Cloud Manager help me migrate workloads from one cloud to another?
A. Accessing several cloud providers through our single-pane-of-glass interface makes it easier to test out deployments and make the tweaks necessary to ensure they work on all the clouds where you wish to run them. There are not any vendors on the market at this time that can offer drag and drop portability of workloads, as the nuances of each cloud and infrastructure vary too greatly.

Q. Does Dell provide consulting services to help migrate applications to the cloud?
A. Yes, we can help you review infrastructure, scalability, and/or security needs for your cloud-based applications.

Q. Can Dell Cloud Manager track cloud usage by group with billing codes?
A. Yes, you can define and set your own budget codes and associate resources for tracking cloud usage and showback/chargeback purposes.

Q. Does Dell Cloud Manager support cloud providers globally?
A. Yes, we work with organizations worldwide, to support as many regions as possible.

Q. Does Dell Cloud Manager support private clouds?
A. Yes, Dell Cloud Manager works with the most popular private clouds platforms including OpenStack, VMware, and CloudStack. You will need to deploy the software on-premises in order to manage your private clouds.

Q. What type of access controls does Dell Cloud Manager offer?
A. Dell Cloud Manager has role-based access controls built in. You can set users, groups, and roles, and define access at an extremely granular level. There is no limit to the number of roles that can be assigned.

Q. Can I track how much money I am spending on my cloud services?
A. Yes – with Dell Cloud Manager, every user is assigned one or more budget codes – which you create to suit the needs of your business. You can define budget codes by department, project, group, client, or any other criteria required. Then, every time a user takes any action through the DCM console, the projected expenditure is tracked. Soft and hard quotas can also be set, to trigger alerts when spending hits a certain amount, and to cap spending within a particular budget altogether.

Q. Does Dell Cloud Manager offer a free trial?
A. We go even further – we are currently offering 7200 VM hours per month of public cloud management services (for specific supported clouds) free of charge. All you need to do is provide the credentials for your accounts, and Dell Cloud Manager will auto-discover and connect to your clouds. Get started now.

If you have additional questions, please contact us.

The Technical Perspective

Below are typical Enstratius technical questions you may have about the Enstratius solution.

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Security

Q. How does Dell Cloud Manager manage keys and user credentials to increase security?
A. Dell Cloud Manager stores all credentials outside the cloud in a private data center and encrypts all data into the cloud.

Q. What type of encryption does Dell Cloud Manager use to protect my cloud credentials?
A. Dell Cloud Manager utilizes the industry standard Advanced Encryption Standard (AES) 256.

Q. What type of authentication is used to access instances through Dell Cloud Manager?
A. By default, Linux instances are accessed using the ssh protocol. Windows instances through RDP.

Q. Do Dell Cloud Manager images come with any type of Intrusion Detection?
A. Yes. We install and configure the OSSEC host intrusion detection system on all Linux-based images. OSSEC alerting is integrated into Dell Cloud Manager and is accomplished via email.

Integration and Cloud Support

Q. Does Dell Cloud Manager support SAML and LDAP integration?
A. Yes.

Q. What scripting language do you support?
A. Dell Cloud Manager supports a range of scripting languages. Most Dell Cloud Manager customers currently use Bash and Python.

Q. What configuration management tools does Dell Cloud Manager support?
A. Dell Cloud Manager currently supports both Chef and Puppet.

Q. Can Dell Cloud Manager provision cloud resources in different Amazon availability zones?
A. Yes, in fact, it is encouraged to provision resources in multiple availability zones to insulate against potential downtime in any one availability zone. In a clustered environment, Dell Cloud Manager automatically balances servers across availability zones.

Reporting and Logs

Q. Do you provide audit logs?
A. Yes, Dell Cloud Manager provides a range of logs for firewalls and other system activity.

Platform Support

Q. Do you support multiple server platforms?
A. Yes, Dell Cloud Manager has deployed applications on multiple server platforms such as Linux and Windows.

Q. Can I use RAID through Dell Cloud Manager?
A. Yes. All RAID in the cloud is necessarily software RAID. The most common and most effective method of RAID is RAID 0, which allows for higher performance in some applications. Before operating RAID 0, it is important to have a demonstrated application requirement for doing so.

Q. What Operating Systems do you support?
A. Dell Cloud Manager supports all major Operating Systems including Ubuntu, Debian, CentOS, Fedora, Red Hat, Solaris, Windows 2003 and Windows 2008.

Automated Deployments

Q. What is a deployment?
A. A deployments is a logical relationship of multiple server groups. This typically involves load balancers, application servers, and database servers working together. By setting up an automated deployment, you can leverage the auto-scaling and auto-recovery features of Dell Cloud Manager.

Q. What is auto-scaling?
A. Auto-scaling is when more cloud resources are provisioned automatically using criteria you define. Auto-scaling allows your application to meet the increasing demands of your customers in near real-time.

Q. What is auto-recovery?
A. Auto-recovery is when a cloud resource such a server terminates unexpectedly and Dell Cloud Manager automatically restores the server from the most recent backup.

Q. Can I use HA Proxy with Dell Cloud Manager?
A. Yes, it is one of the most common load balancing solutions available and is highly recommended.

If you have additional questions, please contact us.

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